Privacy Policy

Introduction

Millennium Home Visiting Nurses LLC ("we," "our," or "us") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, and emergency contact information.
• Health Information: Medical history, current health conditions, medications, treatment plans, and progress notes.
• Insurance Information: Insurance provider details, policy numbers, and billing information.
• Payment Information: Credit card or bank account information for billing purposes.
• Website Usage Data: IP address, browser type, pages visited, and other technical information collected through our website.

How We Use Your Information

We use your information for the following purposes:

• Treatment: To provide, coordinate, and manage your healthcare services.
• Payment: To process payments, bill insurance companies, and manage financial records.
• Healthcare Operations: To improve our services, train staff, ensure quality care, and comply with legal requirements.
• Communication: To contact you regarding appointments, care updates, and important information.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

How We Protect Your Information

We implement appropriate technical, administrative, and physical security measures to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure, encrypted electronic health record systems
• Restricted access to personal information on a need-to-know basis
• Regular staff training on privacy and security practices
• Secure storage and disposal of paper records
• Regular security audits and updates

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With Your Consent: We will obtain your written authorization before using or disclosing your information for purposes other than treatment, payment, or healthcare operations.
• Healthcare Providers: With other healthcare providers involved in your care, such as physicians, hospitals, or pharmacies.
• Business Associates: With third-party service providers who assist us in operations (e.g., billing companies, IT services) who are contractually obligated to protect your information.
• Legal Requirements: When required by law, such as in response to a court order, subpoena, or public health reporting.
• Emergency Situations: To protect your health and safety or the health and safety of others.

Your Rights

Under HIPAA and other privacy laws, you have the following rights:

• Right to Access: You may request a copy of your health records.
• Right to Amend: You may request corrections to your health information if you believe it is inaccurate or incomplete.
• Right to Restrict: You may request restrictions on how we use or disclose your information.
• Right to Confidential Communication: You may request that we communicate with you in a specific way or at a specific location.
• Right to an Accounting: You may request a list of certain disclosures of your information.
• Right to a Paper Copy: You may request a paper copy of this Privacy Policy at any time.

Website Privacy

Our website may use cookies and similar technologies to improve your browsing experience. We do not collect personal health information through our website without your explicit consent. Any information submitted through online forms is transmitted securely and handled in accordance with this Privacy Policy.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date. We will notify you of significant changes as required by law.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be retaliated against for filing a complaint.